Subscription Service Coordinator
As a Subscription Service Coordinator at Travel-UKCabServices, you will be responsible for managing our subscription-based transportation services, ensuring seamless enrollment, billing, and customer satisfaction. Your role is essential in providing convenience and value to subscribers while driving revenue growth and customer retention.
Key Responsibilities:
Subscription Enrollment: Coordinate the enrollment process for subscribers, including registration, account setup, and subscription plan selection. Assist customers in choosing the appropriate subscription package based on their transportation needs and preferences.
Billing and Payments: Manage subscription billing and payments, ensuring accurate invoicing, timely payment processing, and resolution of billing inquiries or discrepancies. Work closely with finance and accounting teams to reconcile accounts and address any outstanding issues.
Customer Support: Provide responsive and effective customer support to subscribers, addressing inquiries, troubleshooting issues, and resolving concerns in a timely and professional manner. Serve as the primary point of contact for subscription-related inquiries and escalations.
Subscription Renewals: Coordinate subscription renewal processes, proactively reaching out to subscribers to remind them of upcoming renewals, offer renewal incentives, and facilitate the renewal process. Monitor subscription renewal rates and implement strategies to improve retention and renewal rates.
Promotions and Marketing: Collaborate with marketing and sales teams to develop and execute promotional campaigns and marketing initiatives aimed at acquiring new subscribers and promoting subscription services to existing customers. Monitor campaign performance and analyze results to optimize future efforts.
Data Management and Reporting: Maintain accurate records of subscriber information, subscription plans, billing history, and customer interactions using CRM software or subscription management platforms. Generate reports on subscription metrics, performance indicators, and customer feedback for management review and strategic decision-making.
Continuous Improvement: Identify opportunities to enhance the subscription service experience, streamline processes, and improve operational efficiency. Gather feedback from subscribers and stakeholders to identify areas for improvement and implement solutions to enhance customer satisfaction and loyalty.
Requirements:
- Bachelor’s degree in business administration, marketing, or a related field preferred.
- Previous experience in customer service, subscription management, or a related role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software or subscription management platforms.
- Attention to detail and a commitment to providing exceptional customer service.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Exposure to subscription-based business models and customer retention strategies.
- Contribution to revenue growth and customer loyalty initiatives.
- Potential for long-term career growth within the company.
Join Our Team: If you are passionate about customer service, subscription management, and driving customer satisfaction, we invite you to join our team as a Subscription Service Coordinator at Travel-UKCabServices. Apply today to be part of a dynamic team dedicated to delivering value and convenience to our subscribers.
Contact Information: For inquiries or to apply for a position, please visit our website at www.travelukcabservices.com or contact our HR department
